Term and Conditions

Last Updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users worldwide, excluding certain Asian and remote regions. By using our site, you confirm you are at least 18 years old or have parental consent.

1.2 Intellectual Property

All content on rivercampgear.com, including text, graphics, logos, and product designs, is the property of Astral Shop and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Product Information

2.1 Product Descriptions

We specialize in high-quality outdoor gear including:

• Footwear (Hiking & Backpacking Boots, Casual Sneakers)
• Camping Equipment (Camp Kitchen, Coolers)
• Fishing Gear (Fly Rods, Fishing PFDs)
• Hydration Products
• Dog Outdoor Gear

We make every effort to display accurate product colors and specifications, but actual colors may vary slightly due to monitor differences.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Ordering and Payment

3.1 Order Process

Placing an order constitutes an offer to purchase. We process orders within 1-2 business days (excluding weekends/holidays) and will notify you if any items are unavailable.

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at time of order. You authorize us to charge the total amount to your selected payment method.

3.3 Pricing

All prices are in USD. We reserve the right to adjust prices due to market conditions or errors. If an error is discovered after payment, we will contact you before processing the order.

4. Shipping Policy

4.1 Shipping Options

We offer two shipping methods:

• Standard Shipping ($12.95): Delivered via DHL or FedEx within 10-15 business days after shipping
• Free Shipping: For orders over $50, delivered via EMS within 15-25 business days after shipping

4.2 International Orders

International customers are responsible for all customs duties, taxes, and import fees. We cannot predict these charges and recommend checking with your local customs office.

4.3 Delivery Issues

If your package is lost or damaged in transit, contact us immediately at [email protected] with your order number. We’ll work with the carrier to resolve the issue.

5. Returns and Exchanges

5.1 Return Policy

We accept returns within 15 days of delivery for most items. To qualify:

• Items must be unused, in original condition with tags attached
• Original packaging and accessories must be included
• Proof of purchase is required

5.2 Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Dog coats, packs & PFDs
• Hydration products
• Opened camping kitchen items
• Personal flotation devices (PFDs)

Exceptions are made for defective items – contact us immediately if you receive a defective product.

5.3 Return Process

1. Contact our Adventure Support Team within 15 days at [email protected]
2. Wait for return authorization and RMA number
3. Ship items to: Astral Shop Returns, 768 Alpha Avenue, RAWLINGS, US 21557

Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the return is due to our error.

5.4 Refunds

Refunds are processed within 3-5 business days after we receive your return and will be issued to your original payment method.

6. User Responsibilities

6.1 Account Security

If you create an account, you are responsible for maintaining the confidentiality of your login information and for all activities under your account.

6.2 Prohibited Conduct

You agree not to:

• Use our website for any illegal purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper working of the website
• Submit false or misleading information

7. Liability Limitations

7.1 Product Use

Outdoor activities carry inherent risks. You are solely responsible for the proper use, maintenance, and inspection of all gear purchased from Astral Shop.

7.2 Website Availability

We strive to keep our website available 24/7 but are not liable for any downtime due to maintenance or circumstances beyond our control.

7.3 Limitation of Liability

Astral Shop’s total liability for any claim related to our products or website shall not exceed the purchase price of the product in question.

8. General Provisions

8.1 Changes to Terms

We may update these Terms periodically. The updated version will be posted on our website with a new “Last Updated” date.

8.2 Governing Law

These Terms shall be governed by the laws of the state of [Insert State], USA, without regard to conflict of law principles.

8.3 Contact Information

For questions about these Terms, contact us at:

Astral Shop
768 Alpha Avenue
RAWLINGS, US 21557
Email: [email protected]