At Astral Shop, we stand behind our outdoor gear like we stand behind our adventures. If your purchase doesn’t meet your expectations, we’ll make it right. Below is our straightforward return and exchange process designed to get you back outdoors quickly.
Our Return Policy
We accept returns and exchanges within 15 days of receiving your order. All returned items must be:
- In original condition (unworn, unwashed, with tags attached)
- In original packaging with all accessories
- Accompanied by proof of purchase
Note: For hygiene and safety reasons, we cannot accept returns on dog coats, PFDs (personal flotation devices), hydration products, or any opened camping kitchen items (coffee & tea pots, cups, mugs & flasks) unless defective.
How to Initiate a Return or Exchange
- Contact our Adventure Support Team within 15 days of receiving your order at [email protected] with your order number and details about the item you wish to return or exchange.
- Wait for authorization – We’ll respond within 1-2 business days with return instructions and an RMA number.
- Package your item securely – Use the original packaging if possible, and include all original contents.
- Ship your return – Send the package to our return center at the address below. We recommend using a trackable shipping service.
Return Shipping Address:
Astral Shop Returns
768 Alpha Avenue
RAWLINGS, US 21557
Return Request Template
Use this template when emailing your return request:
Subject: Return Request – Order #[Your Order Number]
Dear Astral Shop Team,
I would like to request a [return/exchange] for my recent order #[Your Order Number].
Item(s) to return:
– [Product Name] (SKU: [if available])
– Size/Color (if applicable): [Details]
– Reason for return: [Brief explanation]
For exchanges, please specify:
– Desired replacement item: [Product Name]
– Preferred size/color: [Details]
Please let me know the next steps.
Best regards,
[Your Full Name]
[Your Contact Information]
Dear Astral Shop Team,
I would like to request a [return/exchange] for my recent order #[Your Order Number].
Item(s) to return:
– [Product Name] (SKU: [if available])
– Size/Color (if applicable): [Details]
– Reason for return: [Brief explanation]
For exchanges, please specify:
– Desired replacement item: [Product Name]
– Preferred size/color: [Details]
Please let me know the next steps.
Best regards,
[Your Full Name]
[Your Contact Information]
Refund Process
Once we receive and inspect your return:
- Refund timing: Refunds are processed within 3-5 business days after we receive your return. The refund will be issued to your original payment method.
- Shipping costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the return is due to our error.
- International returns: Customers outside the U.S. are responsible for return shipping costs and any customs fees.
Exchanges
For exchanges:
- We’ll ship your replacement item once we receive and process your return.
- If the exchange item costs more, you’ll need to pay the difference.
- If it costs less, we’ll refund the difference to your original payment method.
Damaged or Defective Items
If your gear arrives damaged or defective:
- Contact us immediately at [email protected] with photos of the damage/defect.
- We’ll arrange a free replacement or refund and provide a prepaid return label if needed.
Adventure Tip: Before returning hiking boots or outdoor footwear, please try them indoors to ensure proper fit. Outdoor-worn footwear cannot be accepted for return.
Questions?
Our adventure-ready support team is here to help! Contact us at [email protected] with any questions about returns or exchanges.
Last updated: [Insert Date]