FAQ

Astral Shop is your trusted source for high-quality outdoor gear designed for adventurers and explorers. We specialize in:

• Footwear for hiking, backpacking, and casual outdoor use
• Fly fishing equipment including rods, lines, and essentials
• Camp kitchen and hydration gear
• Dog accessories for outdoor companions
• Watercraft and related accessories

Our products are built to transition seamlessly from urban streets to backcountry trails.

Consider these factors when selecting hiking boots:

• Terrain: Casual boots for light trails, sturdy backpacking boots for rough terrain
• Fit: Always size up slightly to accommodate thick socks and foot swelling
• Waterproofing: Essential for wet conditions, but may reduce breathability
• Ankle support: Higher tops provide more support for heavy loads

Our product descriptions include detailed specifications to help you choose.

Many of our products are designed for rugged outdoor use, but specific weather resistance varies by item. Look for:

• Waterproof ratings in footwear and outerwear
• Temperature ratings for insulated items
• UV protection in sun-exposed gear

When in doubt, check individual product specifications or contact our team for recommendations based on your specific adventure plans.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are securely processed with encryption for your protection.

We process orders quickly to get your gear to you fast. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.

We ship worldwide to most locations, excluding some remote areas in Asia and other particularly hard-to-reach regions. During checkout, our system will automatically confirm whether we can deliver to your address.

We offer two shipping methods: Pro Tip: For upcoming adventures, order at least 3-4 weeks in advance with free shipping, or 2-3 weeks with standard shipping.

Once your order ships, you’ll receive an email with tracking information. You can use this to follow your package’s journey from our headquarters in Rawlings, US to your doorstep. International shipments may experience additional customs processing time in some countries.

We stand behind our products with a 15-day satisfaction guarantee. If you’re not completely happy with your purchase, you may return it within 15 days of receipt for a full refund or exchange. Items must be in original, unused condition with all tags attached.

Contact our customer service team at [email protected] with your order number and details about the item you wish to return or exchange. We’ll provide return instructions and a shipping label if applicable. Return shipping costs are the responsibility of the customer unless the return is due to our error.

We carefully inspect all orders before shipment, but if you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund at no additional cost to you.

Our adventure-ready support team is available via email at [email protected]. We typically respond within 24-48 hours. For reference, please include your order number in any communications about existing orders.

Our headquarters is located at:
768 Alpha Avenue, Rawlings, US 21557
While we don’t have a physical retail store open to the public, we’re proud to serve adventurers worldwide through our online shop.